SHIPPING

If the customer has supplied the wrong address, FELIX + STONE accept no liability or responsibility for any product once it has been delivered to the address provided.

If you are not located in New Zealand or Australia and would like to purchase from FELIX + STONE, please contact us directly atinfo@felixandstone.comor via the form on our contact page.

Please note that for any purchases outside of Australia or New Zealand you may be required to pay customs charges and/or duty tax on your orders. Customs charges and duties are the responsibility of the Customer and FELIX + STONE will not reimburse any charges and duties applied. We do not offer refunds if you refuse the package if any of these charges are applied. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, please contact your local customs office for further information regarding taxes and duties.

We offer 30 day returns. For full info and terms, please visit our returns page.

Unfortunately, we are unable to cancel or make amendments to an order after it has been placed if it has already been shipped.
This includes:
Change of delivery address
Change of item
Adding and/or removing items from the order
Applying discounts or including gift with purchase that requires a code
Full order cancellations
Please note that any order cancellations before the order has shipped will incur a 5% restocking fee

We ensure our goods are of the highest quality. In the unlikely event that your item is faulty, FELIX + STONE will honour the Consumer Guarantees Act, 1993, and provide a repair or replacement of the item. Please contact us immediately upon receiving the damaged or faulty item or as soon as the fault is discovered (this is important to prevent further damages occurring) via email to info@felixandstone.com, outline the issue, attach photographs and a copy of your payment confirmation. 

Items must be sent back to FELIX + STONE at the address provided within 5 days of making first contact, unless otherwise agreed.

All items, including accessories included with the original purchase, must be returned to FELIX + STONE. 

Please note that we will not provide an exchange or refund for items that are found to be damaged due to wear and tear or misuse or not related to the manufacture of the item. Please refer to our care page for the best way to care for your FELIX + STONE items.

All items must be returned in appropriate packaging to protect the item and using a trackable courier service. Please note that bags must be sent in boxes, please do not fold or flatten the bag or compromise the structural integrity of the bag by using inappropriate packaging as this can cause extensive damage and may inhibit the ability to assess if there is a manufacturing fault present. 

• As our vegan leather bags are handcrafted, there may be minor inconsistencies and variations in size, colour, shape and design from that pictured. Please note that colour will also vary depending on your screen settings.
• Shipping time frames are estimates only and can vary depending on your location. These do not include delays caused by our postal services, busy periods, customs holds, incorrectly supplied addresses and any other delay outside of our control. 
  
  During busy times of the year such as the Christmas period, there may be shipping delays caused by the postal service and/or Customs handling times and your item may arrive after the estimated shipping time. 
  
  FELIX + STONE does not accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters, pandemics, postal/courier company strikes or delays or Customs handling items. 
  
  FELIX + STONE does not accept liability or responsibility for any product once the product has been delivered to your nominated address.
  
  If you purchased your products from a stockist of FELIX + STONE, you are bound under that retailer’s Returns and Exchanges Policy and must return to the place of purchase for assessment.