BAG CARE

EXTERIOR CLEANING TIPS

 Use a clean, soft, non-abrasive cloth dipped in a mild soap and warm water mixture.

Wring the cloth out thoroughly and wipe using gentle, repeated circular motions.

Follow up by wiping gently with a damp cloth (water only) and dry with a clean, soft cloth.

INTERIOR CLEANING TIPS

Bags with unfixed lining

Empty contents of the bag completely and pull the lining gently up and out of the bag before using a lint roller or vacuum to remove any debris.

Use a soft cloth dipped in a mild soap and warm water mixture and lay the lining onto a fresh towel before cleaning to ensure any excess moisture is absorbed.

Wring the cloth out thoroughly and carefully wipe the lining using a gentle sponging motion.

Leave your FELIX + STONE bag open and allow to dry completely before storing or using.

Bags with fixed lining

Empty the contents of the bag completely and use a vacuum to remove any debris.

Use a soft cloth dipped in a mild soap and warm water mixture and wring the cloth out thoroughly, then carefully wipe the lining using a gentle sponging motion.

Fold a towel and place snugly inside the bag for 30 minutes to absorb any excess moisture.

Leave your FELIX + STONE bag open and allow to dry completely before storing or using.

To note: As our vegan leather bags are handcrafted, there may be minor inconsistencies and variations in size, colour, shape and design from that pictured. Please note that colour will also vary depending on your screen settings.

ZIPS + HARDWARE

We recommend that you either hold or place your FELIX + STONE bag onto a flat surface when zipping and unzipping your bag.

Do not grasp your bag by the zips alone to open and close it as this could cause the zip to misalign and/or jam and could cause the zip slider to separate, resulting in not being able to close the zipper teeth properly. It is also important to take care when packing your bag and not overload it for these reasons.

Please be aware that over time hardware may wear or fade due to environmental factors, especially in areas of high use.

 USING YOUR BAG

Our bags are designed to carry everything you need for an everyday outing, but please note that overloading your bag and/or forcing the zip may result in unnecessary stress and damage which would constitute misuse. Please refer to the care instructions provided and listed above and pack your bag carefully to avoid this.

Shoulder straps should be attached to the appropriate location on the bag as outlined in the product description. Please do not attach shoulder straps to the zip pullers on any bag. This again could cause unnecessary stress and damage, which would constitute misuse.

Please be aware that areas of high use may start to show signs of wear and tear, e.g. handles.

It is important to note that though our bags are designed to accommodate items for baby/toddler, as with any handbag, it still needs to be taken care of in order for it to function properly. 

 STORAGE

Vegan leather may fade or discolour with prolonged exposure to sun. When your bag is not in use, we recommend stuffing it with paper to keep its shape, placing it in the FELIX + STONE dust bag provided and storing it in a dry, moisture free space out of direct sunlight.

  MULTI-USE MAT

Wipe clean after each use.

Spot clean using a clean, soft, non-abrasive cloth dipped in a mild soap and warm water mixture. Wring the cloth out thoroughly and wipe using gentle, repeated circular motions. Follow up by wiping gently with a damp cloth (water only) and dry with a clean, soft cloth.

Wrinkles and folds in the material can be loosened by gently steaming, hanging over a smooth surface or laying flat.

Please be aware that anything containing concentrated pigments, permanent markers, and oil-based products may cause staining or marks. Avoid your mat coming into contact with sharp objects.

Dry your multi-use mat completely before storing.

Do not soak, machine wash, iron or tumble dry.

We recommend using a fabric/leather friendly sanitiser spray or mild vinegar and water solution from time to time to thoroughly clean your multi-use mat.

Do not expose to prolonged sunlight as this may cause fading, discolouration, warping or shrinkage. Please be aware that mats could become hot when left in direct sunlight for an extended period of time. 

Any debris that adheres to the underside of the mat can be removed with a lint roller or vacuum. Use a stiff brush for stubborn debris, i.e. dry grass.

FELIX + STONE is not responsible for and does not accept liability for any markings or damage caused to mats after use.

CARDHOLDER

Spot clean using a soft, non-abrasive cloth. 

Use a mild soap and warm water mixture if required.

Avoid exposure to prolonged sunlight.

Do not overfill.

COTTON TOTE

Wash separately, then with darks.

Cold wash.

Air dry on a line.

Do not iron.

JEWELLERY CARE

Our jewellery pieces are delicate and require love and care to help them last the distance.

Ensure your earrings are clicked into place and butterflies secured to avoid unfastening.

Avoid your pieces coming into contact with water, chemicals, perfume, cosmetics, moisturiser, hairspray and other personal products as they have the potential to permanently damage the surface of your jewellery pieces.

To get the most out of your pieces and care for them, we recommend removing your FELIX + STONE jewellery when:

• Showering, exercising, swimming or when coming into contact with water.
• Working out or any other heavy physical activity.
• Gardening or cleaning.
• Engaging in activity where your jewellery is likely to be knocked or scratched.

As a general rule of thumb, your jewellery should be the last thing you put on when getting ready and the first thing you take off. Store your FELIX + STONE pieces in the box provided, and out of direct sunlight in a dry space when not being worn.

To clean your FELIX + STONE pieces, we recommend using a soft, non-abrasive cloth (preferably microfiber or cotton) to carefully clean your F+S pieces and if you wish, gently use a soft jewellery polishing cloth to restore lustre. It is important not to use chemical cleaners or machine polish as this can strip the finish of the piece. We recommend wiping down your F+S piece after wearing to avoid acid and oils from the skin affecting the metal. 

Please note:

Due to hygiene reasons, we do not accept returns or exchanges on jewellery pieces. Jewellery is final sale and cannot be returned. Please choose your pieces carefully.

Over time, your jewellery comes in to contact with moisture, acids, oils and air which may react with the jewellery, causing it to oxidise naturally as it ages.

Breakage, knocks and scratches can occur from day to day use and falls under wear and tear.

Vermeil is a more resilient technique compared to other options however, if worn continually its plating may require a refresh.