FAQ's

 

What are FELIX + STONE bags made from?

All our bags and change mats are hand-crafted from premium vegan microfiber leather. The ultra fine microfiber used to construct our beautiful bags means the end result is soft, durable and flexible and mimics the look and feel of genuine leather, without using animal products.

 

Where is FELIX + STONE based?

FELIX + STONE is based and run in Auckland, New Zealand. All our pieces are designed right here in NZ. Our vegan leather items are produced offshore by our ethically sourced and family run manufacturer who passes BSCI and SGS regulations. Please see our Design Process + Ethical Sourcing blog post here.

 

How do I care for my bag?

Care sheets are included with all FELIX + STONE purchases and you can also check out our bag care page for instructions on how to look after your FELIX + STONE bag.

 

How long will it take to receive my order?

Shipping times vary depending on your location. Please view our shipping, returns + exchanges page for timeframes.

 

What is Laybuy and how do I use it?

Laybuy is a third party service that allows you to receive your purchase now and spread the total cost over 6 weekly automatic payments, interest free. Simply select Pay by Laybuy at checkout.

For more information and T’s + C’s, visit www.laybuy.com

 

What is Oxipay and how do I use it?

Oxipay is a third party service that allows you to receive your purchase now and spread the total cost over 4 fortnightly payments or 8 weekly payments, interest free. Simply select Oxipay at checkout.

For more information and T's + C's, visit www.oxipay.co.nz

 

What is Afterpay and how do I use it?

Afterpay is a third party service that allows you to receive your purchase now and spread the total cost over 4 fortnightly payments, interest free. Simply select Afterpay at checkout.

For more information and T+C's, visit www.afterpay.com

 

We hope this has helped find everything you need. For any other questions, please get in touch using the form on our contact page or by emailing us at info@felixandstone.com